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This Policy applies to personally-identifying information provided by website users, including personally-identifying information collected from any mobile applications. This Policy does not apply to personally-identifying information that website visitors provide to a business partner or third party, even if such business partner or third party is linked to our website.
When you use this site, you agree to the Policy that follows. If you do not agree with this Policy or our Terms of Service, you should immediately cease use of this website.
Information We Collect
We do not collect personally-identifying information from users unless they provide it to us voluntarily and knowingly. We do not share any information with anyone outside our company, except: (1) to allow third parties to process payment for purchases of Tributes, like flowers, (2) when publishing obituaries, guest books, condolences page postings, or other messages intended for online publication, and (3) for Google Analytics (explained in more detail below).
The types of information we may collect are, among other things:
In addition, when you visit our site, your browser automatically sends us an IP (Internet Protocol) address and certain other information, including the type of browser you use and browser and standard web server log information. We may use this IP address and other information to give you access to the site and otherwise administer the site. However, at this time, we do not send this information to third parties, except as it pertains to Google Analytics.
Web Beacons: Pages of websites may contain web beacons, which are small electronic files that permit us to count visitors who have viewed our pages. We collect certain usage information about our site, such as the number and frequency of visitors to certain parts of the site. This data is used only in the aggregate and does not include any personally identifying information. Web beacons also help us collect other website statistics that help us better understand the functionality and popularity of our website and its content.
Google Analytics: We also use Google Analytics on our sites. Google Analytics is a service that anonymously collects website traffic data through cookies. The data, which includes geolocation data, helps us analyze and review how our website visitors use our websites. The anonymous data is send to, and stored by, Google on servers that are housed in the United States, but the data is not sent to any other third parties. If Google is required to by law, it may transmit the anonymous data to a third party.
Visitor Provided Information: In certain parts of the site, we may ask you to provide us with your name or other information so that we can provide you with information you request or take other action indicated in the part of the site where the information is requested. You are under no obligation to provide us with this information, but without it, we may not be able to take the action requested. The site also includes features that allow you and us to communicate by electronic mail, text message, or otherwise.
If you choose to use these features, you will be required to provide us your e-mail address and other personally-identifying information (such as your name, phone number, or street address) we may deem necessary to communicate with you electronically, by text message, or otherwise, or review your request. When you provide any personally identifying information to us, you acknowledge that you are knowingly and voluntarily providing us the information. We will not use such information for marketing purposes, but we may respond to the electronic mail messages you send us, take other action indicated in the part of the site where the information is requested, and use such information for any other business purpose, including sending you subsequent communications concerning this site, or our Company.
You may also give us information about other people, including a spouse, parent, child, other family member, or friend. We only use this information for the specific reason for which you provide it to us. Note: personally-identifying information included in any portion of an online Tribute, guest book, and condolence, for example, is publicly available, and this Policy does not apply to that information. When buying flowers, users may be given the options to choose to publish the name and card message, publish the name only, or publish neither the name nor the card message
Your Privacy: The information collected is never revealed, sold, or made public for any reason, except for the reasons otherwise stated in this Policy. Personally identifiable information (name, email, phone number, or home address, etc.) is never disclosed to any third party individual or business, except for the reasons otherwise stated in this Policy.
How We Use the Information Collected
We use the information provided to us to:
What Information We Share
We try to make sure that the personally identifying information you provide us remains private. We will not sell, rent, trade, or otherwise disclose the personally-identifying information you provide to anyone outside of our company, and its respective affiliates, successors, and service providers, except, and subject to the other provisions in this Policy: (1) in response to a Court Order or other legal or government process in which we believe in good faith that disclosure is legally required by us; (2) to defend us or our property, including our websites and users, including to enforce our website's Terms of Service; and (3) if necessary in the unlikely event of an emergency, to protect us, our agents, our website visitors, or the public as required by law, or in a situation in which public authorities are required to deal with an emergency situation.
Please be aware, however, that it may be possible for others to read messages that you send over the Internet, so do not send by e-mail, or post online, any information that you would like to keep confidential.
Other Information You Submit
If you use the communication features of this site to provide us with information other than personally-identifying information, including suggestions about the site, product and advertising ideas, and any other such information, that information will belong to us and may be used, reproduced, modified, distributed and disclosed by us in any manner we choose, without paying compensation to you, to the extent allowed by law.
Children Under 13
We neither market our website to children under the age of 13 nor knowingly collect personally identifying information from children under 13. Website visitors who are under the age of 13 should not use our websites and should not send us personally identifying information. If we learn that personally identifying information regarding a child under the age of 13 has been collected on our websites, we will delete such information.
This web site may contain links to other sites and banner ads that take a visitor to another website. In no case is subscriber information or cookies provided to the third party sites. However, please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. On the Internet, many sites do attempt to capture visitor information when you browse those sites.
We reserve the right, at our complete discretion, to change this Policy at any time by posting revised terms on the site. It is your responsibility to check periodically for any changes we may make to this Policy. Your continued use of this site following the posting of changes to these terms or other policies indicates that you accept the changes. If material changes are made to how we treat our visitors' personally identifying information, we will put a notice on the website with "[UPDATED]" in brackets next to the Policy link. The date that the Policy was last revised will also be identified at the top of the Policy.
How to Contact Us
If any court having competent jurisdiction holds any provision of this Policy invalid or unenforceable in any respect, such provision shall be enforced to the maximum extent permitted by law, and the remaining provisions of this Policy shall continue in full force and effect. No waiver of any provision of this Policy shall be deemed a further or continuing waiver of such provision or any other provision of this Policy.
To California Residents
California Civil Code Section 1798.83 allows our California resident website users to request certain information regarding our disclosure of personally identifying information to third parties for their direct marketing purposes, if any. To make such a request, please contact us by e-mail by visiting the Contact Us section of our website.
We stand ready to assist you. If a death has occurred, please call us on the number below:
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